Terms and Conditions

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1. Acceptance of Terms

By accessing, registering for, or using the Wildwood API Platform (the "Platform"), including any associated services, interfaces, applications, SDKs, or data storage systems, you agree to be fully bound by these Terms, Disclaimers, and all policies incorporated herein by reference.

If you are accessing the Platform on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform.

Your continued use of the Platform following any modification to these Terms constitutes acceptance of those changes.

2. Description of Service

Wildwood Works operates a cloud-based Software-as-a-Service ("SaaS") platform that provides:

• An application programming interface ("API") that enables users to connect, execute, and orchestrate applications with multi-tenant backend infrastructure
• Cloud-hosted database infrastructure for the storage, retrieval, and management of user and application-generated data, which may include sensitive, confidential, or personally identifiable information
• Authentication, AI integration, payments, messaging, and analytics services
• Admin dashboards, SDKs, component libraries, and supporting tools

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. Features, availability, and specifications may change at any time with or without prior notice.

3. Account Registration & Security

3.1 Eligibility

You must be at least 16 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including API keys, tokens, and passwords. You must not share, transfer, expose in public repositories, or sublicense your credentials without written authorization from Wildwood Works.

You must notify us immediately of any unauthorized use of your account. We are not liable for losses caused by unauthorized access to your account.

4. API Usage Terms

4.1 API Access & Authentication

Access to the Platform API requires valid authentication credentials, including API keys, JWT tokens, or OAuth credentials issued by Wildwood Works ("API Credentials"). You are solely responsible for maintaining the confidentiality and security of your API Credentials.

4.2 Rate Limiting & Fair Use

API usage is subject to rate limits as defined in your applicable subscription plan. Wildwood Works reserves the right to:

• Throttle, suspend, or terminate API access if usage exceeds defined rate limits
• Impose additional restrictions during periods of high platform demand
• Modify rate limits upon 30 days' written notice

4.3 API Reliability

Wildwood Works does not guarantee uninterrupted, error-free, or latency-free API access. The API may be subject to scheduled maintenance, emergency downtime, deprecation of endpoints, or changes in response formats. We recommend all integrations implement appropriate error handling, retry logic, and fallback mechanisms.

4.4 Versioning & Deprecation

API versions may be deprecated over time. Wildwood Works will endeavour to provide a minimum of 90 days' notice before sunsetting a major API version. Continued use of deprecated endpoints beyond the sunset date is at your sole risk.

5. Use of the Service

5.1 Permitted Use

We grant you a non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with these Terms and any applicable subscription plan, solely for your internal business purposes during your subscription term.

5.2 Prohibited Use

You agree not to:

• Use the Platform for any unlawful purpose
• Attempt to gain unauthorized access to other tenants' data or systems
• Reverse engineer, decompile, or disassemble any part of the Platform
• Interfere with or disrupt the integrity or performance of the Platform
• Use the Platform to transmit malware, viruses, or harmful code
• Resell, sublicense, or white-label Platform access without written authorization
• Exceed rate limits or abuse API endpoints
• Circumvent any authentication, rate limiting, access controls, or security features
• Use the AI features to generate content that violates applicable laws or third-party rights
• Use the Platform to build a competing product or service

6. Multi-Tenant Data Isolation

The Platform operates on a multi-tenant architecture. Your data is logically isolated from other tenants' data. You acknowledge that:

• You may only access data within your own company and application scope
• Any attempt to access another tenant's data is a material breach of these Terms
• We enforce tenant isolation at multiple layers (database, API, and application) but cannot guarantee absolute prevention of all unauthorized access

7. Your Content & Data

7.1 Ownership

You retain ownership of all data you transmit to or store within the Platform ("User Data"). By submitting content, you grant Wildwood Works a limited, non-exclusive, worldwide license to access, store, process, and transmit your User Data solely as necessary to provide, maintain, and improve the Platform and as described in our Privacy Policy.

7.2 Responsibility

You are solely responsible for your content, including ensuring it does not violate any laws or third-party rights. You are also responsible for the actions of your end users.

7.3 Feedback

If you submit feedback, suggestions, or feature requests regarding the Platform, you grant Wildwood Works a royalty-free, perpetual, irrevocable, worldwide licence to use such feedback without restriction and without obligation of compensation to you.

8. AI Features

The Platform may include AI-powered features that utilise third-party AI model providers. When using AI features:

• Prompts and data may be sent to third-party AI providers as configured in your application settings
• AI-generated output is provided "as-is" and may contain inaccuracies
• You are responsible for reviewing and validating AI-generated content before use
• Usage is subject to the applicable AI provider's terms and usage policies
• Wildwood Works does not warrant the performance, security, or accuracy of AI-generated outputs

9. Third-Party Applications

9.1 No Endorsement

The Platform enables users to integrate with third-party applications and services. Wildwood Works does not endorse, audit, certify, or accept responsibility for any third-party application connected to the Platform. You integrate third-party applications entirely at your own risk.

9.2 Third-Party Liability

Wildwood Works is not liable for any damage, data loss, security compromise, unauthorized data access, or system disruption caused by a third-party application connected through the Platform.

9.3 Third-Party Terms

Your use of third-party applications is subject to the terms, privacy policies, and licensing agreements of those third parties. It is your responsibility to review and comply with all applicable third-party terms before integrating such applications.

9.4 Data Passed to Third-Party Applications

If you configure the Platform to pass data to third-party applications, you acknowledge that such data transmission may fall outside Wildwood Works' direct control. Wildwood Works is not responsible for how third-party applications collect, process, store, or transmit data received through the Platform.

10. Data Loss Disclaimer

10.1 Risk of Data Loss

You expressly acknowledge and agree that data loss is an inherent risk of any cloud-based or networked computing system. Wildwood Works is not liable for any loss, corruption, unavailability, or destruction of data arising from, but not limited to:

• Hardware or infrastructure failures, including disk, memory, or network failures
• Software defects, bugs, or misconfigurations within the Platform or connected applications
• Database corruption or data inconsistency arising from concurrent writes or transactions
• Accidental deletion by you or authorized personnel
• Expiration or termination of subscription and associated data purge
• Third-party service provider outages or failures in underlying cloud infrastructure
• Cyberattacks, ransomware, or other malicious activity
• Force majeure events as described in Section 19

10.2 Backup Responsibility

You are solely responsible for maintaining independent backups of all data stored on the Platform. While Wildwood Works may perform internal backups as part of its operational practices, such backups are maintained for infrastructure recovery purposes only and are not guaranteed to be available, complete, current, or restorable for individual user data recovery requests. Wildwood Works does not guarantee any Recovery Point Objective ("RPO") or Recovery Time Objective ("RTO") for user-specific data restoration unless explicitly stated in a separate written Service Level Agreement.

10.3 Data Retention Upon Termination

Upon expiration or termination of your account or subscription, Wildwood Works may permanently delete your data within 30–90 days following the termination date. It is your responsibility to export or retrieve all data prior to account termination. Wildwood Works is under no obligation to retain or restore data after the applicable deletion window.

11. Subscription & Payments

11.1 Plans and Pricing

Access to certain features requires a paid subscription. Pricing is as displayed on our website at the time of purchase. We reserve the right to change pricing with 30 days' notice.

11.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. Payment is processed through third-party payment providers. You agree to provide accurate billing information and authorize recurring charges.

11.3 Cancellation and Refunds

You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods unless required by law. Termination does not entitle you to any refund of prepaid fees except as expressly provided in your subscription plan.

12. User Responsibilities

By using the Platform, you agree to assume the following responsibilities:

• Credential Security: Protect all API keys, passwords, and authentication tokens. Immediately rotate credentials and notify Wildwood Works if you suspect unauthorized access
• Data Backups: Maintain independent, current backups of all critical data stored on the Platform
• Application Vetting: Independently assess the security, reliability, and compliance of any third-party application you connect to the Platform
• Regulatory Compliance: Ensure your use of the Platform complies with all laws, regulations, and industry standards applicable to your business and the data you process
• Access Management: Control and audit access to your Platform account, including managing user roles and revoking access for departed personnel promptly
• Accurate Information: Maintain accurate account and contact information to ensure receipt of security and breach notifications
• Incident Reporting: Promptly report any suspected security vulnerabilities, unauthorized access, or anomalous behaviour to security@wildwoodworks.io

13. Acceptable Use Policy

You agree not to use the Platform to:

• Violate any applicable local, national, or international law or regulation
• Transmit, store, or execute malicious code, viruses, ransomware, or any other harmful software
• Conduct unauthorized penetration testing, vulnerability scanning, or load testing without prior written consent
• Interfere with, disrupt, or degrade the Platform's performance or the experience of other users
• Attempt to gain unauthorized access to the Platform, other user accounts, or underlying infrastructure
• Store, transmit, or process content that is unlawful, defamatory, obscene, or infringes third-party rights
• Use the Platform for cryptocurrency mining, spam campaigns, or distributed denial-of-service attacks
• Scrape, harvest, or extract data from the Platform beyond the scope of your authorized API access
• Resell, sublicense, or white-label Platform access without written authorization from Wildwood Works

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

14. Intellectual Property Rights

14.1 Company IP

All rights, title, and interest in and to the Platform, including all software, APIs, interfaces, documentation, trademarks, service marks, trade names, and proprietary technology, are and remain the exclusive property of Wildwood Works and its licensors. These Terms do not convey to you any ownership interest in the Platform.

14.2 Restrictions

You may not:

• Copy, modify, distribute, sell, sublicense, or create derivative works of the Platform or its components
• Reverse engineer, decompile, or disassemble any part of the Platform
• Use the Platform to build a competing product or service
• Remove or alter any proprietary notices, labels, or marks on the Platform

15. Disclaimer of Warranties

THE PLATFORM, INCLUDING ALL API SERVICES, DATA STORAGE, AND APPLICATION EXECUTION CAPABILITIES, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

To the fullest extent permitted by law, Wildwood Works expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Platform will be uninterrupted, error-free, secure, or free of viruses or harmful components
• Any warranty regarding the accuracy, completeness, reliability, or timeliness of data stored or processed through the Platform
• Any warranty that defects or errors will be corrected
• Any warranty as to the results that may be obtained from use of the Platform

16. Limitation of Liability

16.1 Damage Cap

To the fullest extent permitted by applicable law, Wildwood Works' total cumulative liability to you for any and all claims arising out of or related to the Platform, these Terms, or any services provided hereunder, whether based in contract, tort, negligence, strict liability, or any other theory, shall not exceed the total fees paid by you to Wildwood Works in the 12 months immediately preceding the event giving rise to the claim.

16.2 Exclusion of Consequential Damages

Under no circumstances shall Wildwood Works, its affiliates, officers, directors, employees, agents, licensors, or service providers be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business, goodwill, or anticipated savings
• Business interruption or loss of business opportunity
• Cost of substitute services
• Damages arising from unauthorized access to or alteration of your data
• Damages arising from third-party applications connected to the Platform
• Regulatory fines, penalties, or enforcement actions against you

These exclusions apply regardless of whether Wildwood Works has been advised of the possibility of such damages and regardless of the failure of any essential purpose of a limited remedy.

16.3 Essential Basis

You acknowledge that the limitations of liability set forth in this Section are a fundamental element of the basis of the bargain between you and Wildwood Works, and that Wildwood Works would not provide the Platform absent such limitations.

17. Indemnification

You agree to defend, indemnify, and hold harmless Wildwood Works and its affiliates, officers, directors, employees, contractors, licensors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of or access to the Platform
• Your violation of these Terms or any applicable law or regulation
• Data you store, process, or transmit through the Platform
• Third-party applications you connect to the Platform
• Your negligence, wilful misconduct, or fraud
• Claims by your end users or customers arising from your use of the Platform
• Any breach of a third party's intellectual property, privacy, or confidentiality rights caused by your use of the Platform

18. Service Level & Uptime

18.1 No Guaranteed Uptime

Unless a separate written Service Level Agreement ("SLA") has been executed between you and Wildwood Works, no specific uptime, availability, or performance guarantee is made with respect to the Platform. The Platform is provided on a best-efforts basis.

18.2 Scheduled Maintenance

Wildwood Works reserves the right to conduct scheduled maintenance that may result in temporary unavailability of the Platform. We will endeavour to provide advance notice of scheduled maintenance windows through email or Platform status pages.

18.3 No Liability for Downtime

Wildwood Works is not liable for losses, damages, or costs incurred by you as a result of Platform downtime, degraded performance, or unavailability of the API, regardless of cause, except as explicitly provided in a signed SLA.

19. Force Majeure

Wildwood Works shall not be liable for any delay, degradation, or failure of the Platform resulting from causes beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, or fires
• Pandemics, epidemics, or public health emergencies
• Wars, acts of terrorism, civil unrest, or government actions
• Internet or telecommunications infrastructure failures not within Wildwood Works' direct control
• Outages or failures of third-party cloud infrastructure providers
• Large-scale cyberattacks, including DDoS attacks targeting Platform infrastructure
• Labour disputes, strikes, or shortages

In a force majeure event, Wildwood Works will make commercially reasonable efforts to restore service as quickly as practicable and will communicate status updates through available channels.

20. Suspension & Termination

20.1 Termination by You

You may terminate your use of the Platform at any time by cancelling your subscription through your account dashboard or by contacting us.

20.2 Termination or Suspension by Wildwood Works

Wildwood Works reserves the right to suspend or terminate your account and access to the Platform, with or without notice, in the event of:

• Violation of these Terms or the Acceptable Use Policy
• Non-payment of applicable fees
• Conduct that poses a security risk to the Platform or other users
• Legal, regulatory, or compliance requirements
• Discontinuation of the Platform or specific features

20.3 Effect of Termination

Upon termination, your licence to access and use the Platform immediately ceases. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Limitation of Liability, Disclaimer of Warranties, Indemnification, Intellectual Property, and Governing Law.

21. Governing Law & Dispute Resolution

21.1 Governing Law

These Terms are governed by the laws of the jurisdiction in which Wildwood Works is incorporated, without regard to conflict of law principles.

21.2 Dispute Resolution

Any dispute arising out of or related to these Terms or the Platform shall first be submitted to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be resolved through binding arbitration or in the competent courts of the applicable jurisdiction.

21.3 Class Action Waiver

To the extent permitted by applicable law, you waive any right to participate in a class action lawsuit or class-wide arbitration against Wildwood Works. All claims must be brought in your individual capacity.

21.4 Injunctive Relief

Notwithstanding the foregoing, Wildwood Works reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm arising from your breach of these Terms.

22. General Provisions

22.1 Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

22.2 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, and any executed DPA, BAA, or SLA, constitute the entire agreement between you and Wildwood Works with respect to the Platform and supersede all prior agreements, representations, and understandings.

22.3 Assignment

Wildwood Works may assign these Terms or any of its rights and obligations hereunder without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. You may not assign these Terms without the prior written consent of Wildwood Works.

22.4 Waiver

Failure by Wildwood Works to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

22.5 Amendments

Wildwood Works reserves the right to modify these Terms at any time. We will provide notice of material changes via email or Platform notification at least 30 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

22.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. No person or entity other than the parties to these Terms shall have any rights hereunder.

23. Contact Information

For questions, concerns, or notices regarding these Terms, data incidents, or legal matters, please contact:

• Email: legal@wildwoodworks.io
• Security Incidents: security@wildwoodworks.io
• Website: wildwoodworks.io